Returns & Refund Policy
Product Returns
Within 7 business days from the delivery date, you may request a return for your order as long as the package remains:
- Unopened
- Sealed
- In original condition
This policy applies only to eligible non-temperature-sensitive products.
Return Shipping
- Customers are responsible for all return shipping costs.
- Pure 1 Wellness does not provide return labels unless:
- The wrong product was shipped, or
- The product arrived damaged
Free return labels are only provided in those situations.
Peptide Return Restrictions
Due to their sensitivity to:
- Temperature
- Sunlight
- Handling conditions
Pure 1 Wellness does not accept returns for peptide products.
If you are ordering for the first time and are unsure about product compatibility or quality expectations, we recommend placing a smaller initial order.
Return Processing
A valid return tracking number is required for all approved returns.
Once the return is received and confirmed by our warehouse:
- Our team will inspect the returned products
- The return eligibility will be reviewed
- Approved refunds will be processed accordingly
- You will be notified once processing is complete
Restocking Fee
A 15% restocking fee per product may be deducted from the total refund amount for eligible returns.
Invalid Reasons for Returns
The following reasons are not considered valid for returns:
- Improper use of products
- Products damaged due to improper storage or mishandling
- Failure to follow recommended handling procedures
Customer Support
For any concerns regarding your order, please contact us as soon as possible at:
Our team will work to properly review and address your request.
Refund Policy
At Pure 1 Wellness, customer satisfaction and product quality are important to us.
Please review the following refund terms carefully.
Completed Purchases
All completed purchases are considered final sale.
We do not offer refunds once an order has been processed and fulfilled, except where required by law or approved under this policy.
Damaged Goods
If your order arrives damaged, please contact us promptly.
We may request supporting documentation such as:
- Photos of the damaged items
- Images of packaging
- Shipping condition evidence
This information helps us assess the issue and determine an appropriate resolution.
Resolution Process
For verified damaged goods, Pure 1 Wellness may provide:
- Product replacement
- Store credit
- Another appropriate resolution based on the circumstances
Shipping Issues
If there are issues related to shipping delays, damaged deliveries, or fulfillment concerns, please contact our support team for assistance.
Resolution eligibility may vary depending on carrier confirmation and shipment status.
Contact Us
For assistance regarding:
- Returns
- Damaged goods
- Shipping issues
- Order concerns
- General support
Please contact:
Pure 1 Wellness
Email: info@pure1wellness.com
Thank you for choosing Pure 1 Wellness. We are committed to providing a professional, reliable, and positive customer experience.